CLINICAL MICROMOTORS

NLZ E / NLZ

QWarning: HE1 – If you continue to use a contra angle that was determined to be “NG” or “OIL” when the contra check function was performed, the contra heat prevention function will be activated and “HE1” will be displayed. - TS22707

A
Action
Perform maintenance of the handpiece and then check the handpiece with <Contra-Check> function.

QWarning: HE0 – Overload or a risk of abnormal heating of the motor detected. <Motor overheat prevention function>* - TS22710

A
Action
Avoid overloading the handpiece with heavy cutting, etc. and wait for the warning to disappear.
* If you continue using the product, the motor will stop and error code “E8” will be displayed.

QError Code: E0 – The motor shaft is locked. - TS22713

A
Action
Check if the handpiece is connected properly.

QError Code: E1 – Over current in the circuit detected. - TS22716

A
Action
Avoid overloading the handpiece with continuous heavy cutting, etc.
Press the foot pedal again to remove the error.

QError Code: E2 – Higher motor speed than rated value detected. - TS22719

A
Action
Avoid overloading the handpiece with continuous heavy cutting, etc.
Press the foot pedal again to remove the error.

QError Code: E3 – The Motor drive IC (Integrated Circuit) chip on the board that controls the motor- has generated an error signal. - TS22723

A
Action
Avoid overloading the handpiece with continuous heavy cutting, etc.
Press the foot pedal again to remove the error.

QError Code: E4 – High temperature of FET detected. - TS22727

A
Action
Allow the unit to cool down and try again

QError Code: E5 – Overvoltage input to the unit detected. - TS22730

A
Action
Check proper connection of AC adaptor and AC power cord.

QError Code: E6 – Overvoltage of an LED light detected. - TS22733

A
Action
Check the LED light connection.

QError Code: E7 – Detected a residual overvoltage when the motor was started. - TS22737

A
Action
Wait for approx. 5 sec., then press the foot pedal again.
If the error does not disappear, check if the motor and motor cord are connected properly.

QError Code: E8(1) – A handpiece heat generation error was detected. - TS22743

A
Action
Perform maintenance of the handpiece, and then check the handpiece by the Contra- Check.

QError Code: E8(2) – A heat generation error of the motor was detected. - TS22746

A
Action
Leave the motor until it cools down.

QError Code: E9 – The motor does not start up. - TS22753

A
Action
Check the motor connection.

QError Code: EC – Data cannot be saved to EPROM (Memory). - TS22756

A
Action
Turn the power OFF and then ON again.

QError Code: ED – Signals from the sensor cannot be read. - TS22759

A
Action
Check the connection of the motor to motor cord.

QError Code: EE – An Increased handpiece heat generation error was detected. - TS22750

A
Action
Perform maintenance of the handpiece, and then check the handpiece by the Contra- Check.

QError Code: EF – Under-voltage input to the unit detected. - TS22762

A
Action
Check proper connection of AC adaptor and AC power cord.

QThe LCD Display does not light. - TS22765

A
Cause1
The power Switch is OFF.
Action1
Turn ON the power.
Cause2
The AC adapter or AC power cord is not connected correctly.
Action2
Check the connection.
Cause3
Internal Fuse is blown.
Action3
Contact your Authorized NSK Dealer.

QThe motor does not run.  - TS22769

A
Cause1
The tubing, motor cord, AC adapter or AC power cord is not connected correctly.
Action1
Check the connection.
Cause2
The air pressure is not given, or not connected properly from the dental unit.
Action2
Check the air pressure of the dental unit.
Cause3
The LCD Display shows an error code.
Action3
Refer to the error code. (Refer to “7-1 Error Code”)

QThe rotation speed of the motor does not rise.  - TS22772

A
Cause
The air pressure of the dental unit is lower than the “Upper limit of air pressure”
Action
Set the Upper limit of the air pressure below the air pressure of the dental unit.
(Refer to “3-10 Changing the settings for various functions”)

QBeeps continue to sound when turning ON the switch.  - TS22775

A
Cause
You are stepping on the foot pedal when turning on the power switch. (Safety function)
Action
Do not step the foot pedal, and turn on the power switch.

QThe LED does not light.  - TS22778

A
Cause
End of life expectancy reached.
Action
Contact your Authorized NSK Dealer.

QThe motor heats up abnormally during rotation. - TS22781

A
Cause
Coolant air is not given, or not properly connected from the dental unit.
Action
Check the air pressure on the side of the dental unit.

QWater leakage - TS22784

A
Cause
The tubing, motor cord is not connected correctly.
Action
Check the connection. If it is happening inside the control unit, contact your Authorized NSK Dealer.

QSettings when the power is turned ON are different from the previous ones when turning off the power. - TS24146

A
Cause
The power is turned OFF using the main unit’s power switch.
Action
Previous settings will not be retained when turning OFF the main unit’s power switch. Turn OFF using the control unit’s Power Key.

MOBILE DENTISTRY

VIVA ace

QThe Vacuum does not suck. - TS18059

A
Cause1
Vacuum Junction Hose is not connected properly.
Solution1
Securely connect the Vacuum junction hose.
Cause2
Failure in Vacuum.
Solution2
Contact your Authorized NSK Dealer.
Cause3
Foreign substance has entered the Vacuum.
Solution3
Remove the foreign substance.
Cause4
Looseness of the Vacuum Bottle Lid.
Solution4
Securely close the lid.
Cause5
The Vacuum Bottle is filled.
Solution5
Dispose of the sucked liquid.

QError Code 00: Exceeding the maximum set torque value - TS18673

A
Cause
Exceeding the maximum set torque value
Solution
Release the motor from the load.

QError Code 16: Vacuum Motor abnormality. - TS18676

A
Cause
Vacuum Motor abnormality.
Solution
Contact your Authorized NSK Dealer.

QError Code 17: Compressor abnormality - TS18625

A
Cause
Compressor abnormality
(Open phase, low voltage, excessive load)
Solution1
Check that the syringe hose is not twisted or stepped on.
Solution2
Turn off the Power Switch and turn it on again while pressing the Air Button on the syringe. Then keep pressing the Air Button for 3 minutes. If the error is not eliminated after the procedure above, repeat the procedure a few times. When the error continues to appear, a failure of the device is suspected. Contact your Authorized NSK Dealer.

QError Code 20: Failure in the parts that record the set value - TS18685

A
Cause
Failure in the parts that record the set value
Solution
Contact your authorized NSK Dealer.

QError Code 29: Insufficient connection of the handpiece - TS18683

A
Cause
Insufficient connection of the handpiece
Cause
Program Error
Solution
Check that the handpiece is correctly connected to the scaler cord.

QThe Motor/Scaler does not function ① - TS18660

A
The Motor/Scaler does not function. It functions by operating the control panel, however not by the foot control.
Cause
Failure in Foot Control.
Solution
Contact your Authorized NSK Dealer

QThe Motor/Scaler does not function ② - TS18679

A
The Motor/Scaler does not function. It does not function by both control panel and foot control operations.
Cause
Failure in Motor/Scaler or Control Unit.
Solution
Contact your Authorized NSK Dealer

VIVAMATE G5

QMotor does not rotate. - TS18912

A
Cause1
Disconnection either inside motor or inside the motor cord.
Solution1
Request repair from your Authorized NSK Dealer.
Cause2
Connectors are not connected properly.
Solution2
Check that each connector is fully inserted.

QError Code:E.1.-Motor does not rotate. - TS18658

A
Cause1
Motor handpiece is locked.
Solution1
Remove load or replace handpiece.
Cause2
Circuit failure
Solution2
Contact your Authorized NSK Dealer and request repair.

QMotor does not rotate when Foot Control (Option) is depressed. - TS18659

A
Cause
Foot Control (Option) is not connected.
Solution
Connect Foot Control (Option).

QMotor does not rotate when power is turned ON. - TS18656

A
Cause1
Power is turned ON while the ON/OFF Key is pressed.
Solution1
Take your foot away from Foot Control (Option), then operate with ON/OFF Key.
Cause2
Short circuit inside ON/OFF Key.
Solution2
Request repair from your Authorized NSK Dealer.
Cause3
Power is turned ON while Foot Control (Option) is depressed.
Solution3
Check Foot Control (Option).
Cause4
Short circuit inside Foot Control (Option).
Solution4
Disconnect Foot Control (Option) and operate with the ON/OFF Key, or contact your dealer and request repair from your Authorized NSK Dealer.

VIVAsupport 2

QCannot eject saliva. - TS18919

A
Cause1
Each tube is not firmly connected.
Solution1
Confirm that each tube is firmly connected.
Cause2
The pump is broken.
Solution2
Contact your Authorized NSK Dealer.
Cause3
Foreign object is mixed in the tube.
Solution3
Remove the foreign object.
Cause4
The cap of the bottle is not securely tightened.
Solution4
Securely tighten the cap of the bottle.
Cause5
The ball inside the Bottle Cap is placed upward.
Solution5
Push the ball down using a thin stick.

QCannot irrigate. - TS18920

A
Cause1
The Foot Control (Option) is not connected.
Solution1
Check the connection (In case the Foot Control is not used, irrigation is activated at the unit side.)
Cause2
Each tube is not firmly connected.
Solution2
Confirm that each tube is firmly connected.
Cause3
The pump is broken.
Solution3
Contact your Authorized NSK Dealer.
Cause4
Foreign object is mixed in the tube.
Solution4
• Remove the foreign object.
• Maximize the irrigation volume and turn on and off the irrigation several times.

QThe power does not turn on. - TS18921

A
Cause1
The AC Adaptor is not connected to the Control Unit.
Solution1
Check the power connection.
Cause2
AC Adaptor plug is not connected to the outlet. Or the electricity is not supplied to the outlet.
Solution2
Check the power connection.
Cause3
The battery level is low.
Solution3
Charge the battery pack or use the AC Adaptor.
Cause4
An internal fuse is activated.
Solution4
Contact your Authorized NSK Dealer.

QVIVAMATE G5 or Varios 370 cannot be synchronized. - TS18657

A
Cause1
The Junction Cable is not firmly connected.
Solution1
Confirm that the Junction Cable is firmly connected.
Cause2
The sync mode is not set.
Solution2
Press the Sync ON/OFF Key to turn on the Sync ON/OFF Lamp.

ORAL HYGIENE

Varios Combi Pro

QWater leakage. - TS18103

A
Water leakage.
Cause1
The Irrigation Tube is not connected correctly.
Solution1
Firmly insert the Irrigation Tube all the way into the Irrigation Connector.
Cause2
O-Ring at the Handpiece Cord is worn or damaged.
Solution2
Replace with a new O-ring.
Cause3
The water circuitry in the Control Unit is damaged.
Solution3
Contact your Authorized NSK Dealer.*

QTouch panel does not function. - TS18113

A
Touch panel does not react well or touched key is not recognized correctly.
Cause1
Calibration is slightly misaligned due to static electricity, exogenous noise, etc.
Solution1
Turn the POWER switch to OFF and then to ON.
Cause2
Key was not touched at the center.
Solution2
Touch the center of the key.

QWater leakage from the handpiece - TS18072

A
・Water does not stop
・The water level cannot be adjusted
Cause1
Damage or wear of the O-Ring.
Solution1
Follow the procedure in “10-1-5 Chamber Base Connector” to replace the O-Ring.
Cause2
Foreign material has become clogged in the water route.
Solution2
Perform Auto-Cleaning. If the symptom is still not resolved, contact your Authorized NSK Dealer.
Page 26
10-1-5 Chamber Base Connector
1) Remove the O-rings from the Chamber Base Connector using a needle, etc. (Fig).
2) Place the new O-rings in the grooves from where the old O-rings were removed.
* Refer to “21 Spare Parts List” for details about replacement O-rings.

QNo/Poor water supply. (when using Tap Water) - TS18099

A
No/Poor water supply. (when using Tap Water)
Cause1
Water is not supplied to the Control Unit.
Solution1
Check the water circuit so that water is supplied to the Control Unit. Supply water pressure: 0.1 -0.3MPa
Cause2
The Irrigation Volume is set to “0.”
Solution2
Adjust to the adequate Irrigation Volume using the Irrigation Volume setting.
Cause3
Water supply may be unstable when the Irrigation Volume is insufficient.
Solution3
This is not a malfunction. Increase the Irrigation Volume in the Irrigation Volume setting.
Cause4
Water Filter is clogged with foreign substances.
Solution4
Replace the water filter with a new one.

QNo Irrigation supply and/or unstable Irrigation supply (when using the Bottle) - TS18095

A
No Irrigation supply and/or unstable Irrigation supply (when using the Bottle)
Cause1
The Irrigation Tube is twisted.
Solution1
Straighten the twisted Irrigation Tube.
Cause2
Time to replace the Irrigation Pump.
Solution2
Replace with a new Irrigation Pump.

QPowder is not supplied. - TS18093

A
Air and powder are not supplied. Or air and powder are supplied but the pressure is not strong enough and cleaning power is also weak.
Cause1
The inside of the Nozzle Tip is clogged with powder.
Solution1
Replace the Nozzle Tip.

Cause2
The inside of the Handpiece is clogged with powder.
Solution2
Clean the Nozzle base with the supplied Cleaning wire (small) and Nozzle end with the cleaning file. In addition, clean the inside of the Handpiece with the Cleaning wire (large). If powder and air do not flow after being cleaned as described above, perform Ultrasonic Cleaning with warm water.

Cause3
The inside of the Chamber is clogged with powder.
Solution3
Remove powder from inside the Chamber.

Cause4
Powder has partially solidified with water, etc., in the air passage.
Solution4
Remove powder from inside the passage.

Cause5
Powder container has been left open exposing powder to the air.
Solution5
Dispose of the powder and use new powder.

Cause6
Water is mixed in supply air.
Solution6
Open the filter in the air supply circuit to drain the compressor, and check that water has not accumulated inside the air filter and compressor drain.

Cause7
The VCP Element is clogged.
Solution7
Contact your Authorized NSK Dealer.*

Varios series

Q【Varios970】No Irrigation supply and/or unstable Irrigation supply（Use of Bottle） - TS17460

A
When the Irrigation Pump is runninng, the tube twisted probably, straighten the twisted Irrigation Tube.
When the Irrigation Pump is stopping, the cause is below probably.
Cause
Time to replace Irrigation Pump. (Approx. 500hours after used.)
Solution
Replace with new Irrigation Pump.

Q【Varios 970】Water is leaking from the joint between the Irrigation Tube and the Irrigation Connector. - TS17482

A
The Irrigation Tube may not be connected correctly, so firmly insert the Irrigation Tube int the Irrigation Connector inmost.

Q【Varios970】Error Code: E9-Handpiece Self Check Error - TS17464

A
Cause
Handpiece Self Check Error
Check /
Remedy
Confirm connection of the handpiece and power on the Control Unit again.
Or leave the Control Unit until it bacome cool down and powers it again.
When an error can not be eliminated, Contact your Authorized NSK Dealer.

Q【Varios 370】No / Poor water - TS17466

A
The water does not reach to the Control Unit
Check the water circuitry and supply to the Control Unit. Water pressure : 0.1-0.5MPa (1-5kgf/cm2)

The water Reaches the control Unit.
Check Cause and Solution below.
Cause1
The Water Adjustment Knob is closed.
Solution1
Turn the Water Volume Knob and adjust to the appropriate volume.
Cause2
Disconnected Irrigation supply at low volume range. (less than 10ml/min.)
Solution2
No problem. Turn the Water Volume Knob and increase the Irrigation volume.
Cause3
The Water Filter is clogged.
Solution3
Replace with new Water Filter (Refer to 10-3 Changing Water Filter (Option) )

Q【Varios 970/370】No/Poor vibration - TS17459

A
When the Front Panel does not light, even if the Power Switch is ON, correctly insert the Power Cord or the Jack, because the Power Cord or the Jack is disconnected probably.
（For Varios 970 users）When an error can not be eliminated, the fuse is burned out probably, so please Contact your Authorized NSK Dealer.
When the Tip does not generate vibration, in spite of depressing the Foot Control, please check the cause below and try the solution.
Cause1
The Tip is not tightened firmly.
Solution1
Tighten the Tipo until the Tip Wrench clicks.
Cause2
Worn Tip.
Solution2
Replace the Tip.
Cause3
Power has not been correctly adjusted for the Tip.
Solution3
Adjust the power on the Power Guide or Tip case label. Do not exceed.
Cause4
The Foot Control is disconnected.
Solution4
Connect the Foot Control correctly.
Cause5
Failure of vicrator in the handpiece.
Solution5
Contact your authorized NSK dealer.
Cause6
Failure of internal components of the Foot Control.
Solution6
Contact your authorized NSK dealer

Q【Varios 970/370】Water leakage. - TS17467

A
When water is leaking from the joint between the handpiece and the cord, O-Ring at the handpiece cord is probably worn or damaged, so relace new O-Ring.

Q【Varios 970/370】Handpiece LED does not illuminate. - TS17465

A
When tip oscillates, but Handpiece LED turns on and off, please check the cause below and try the solution.
Cause
The handpiece is not connected into Handpiece Cord correctly.
Solution
Firmly insert the handpiece int the Handpiece Cord inmost.
When tip oscillates, but Handpiece LED does not turn on.
Cause
Disconnection in the Handpiece Cord, or failure in the Control Unit.
Solution
Contact your authorized NSK dealer

Q【Varios 970/370】The Tip is flying away - TS17481

A
The Tip is not tightened firmly, so tighten the Tip until the Tip Wrench clicks.

Q【Varios 970/370】The handpiece is overheating. - TS17483

A
Cause1
Power has not been properly adjusted for the Tip.
Solution1
Adjust the power level on the Power Guide or Tip case label. Do not exceed.
Cause2
The Tip is not tightenend firmly.
Solution2
Tighten the Tip until the Tip Wrench clicks.
Cause3
Failure of vibration in the handpiece or the Control Unit.
Solution3
Contact your Authorized NSK Dealer.

Prophy-Mate neo

QNo/Poor air and powder - TS17477

A
Air and powder come out of the handpiece joint section when the handpiece is removed and air is supplied.
The handpiece is clogged with powder, so loosen the nozzle with the attached nozzle wrench, and remove the nozzle from the handpiece. Clean the tip of the nozzle with the attached nozzle wire (small), and its root with the nozzle wire (large). Also, clean the inside of the handpiece with the cleaning wire. In the case of not passing regardless of the above cleaning, perform ultrasonic cleaning with hot water.

Air and powder do not come out of the powder case even when the handpiece is removed and air is supplied.
The handpiece is clogged with powder probably, so pass the cleaning wire through the hole in the center of the tip of the handpiece joint section of the powder case while rotating it, and also clean the inlets of the inner nozzles with the nozzle wire (large). In the case of not passing powder and air regardless of the above cleaning, perform ultrasonic cleaning with hot water.

Cleaning powder is partially solidified in the handpiece or powder case, narrowing the passage.
Cleaning powder was partially solidified due to moisture, etc., in the air line, so perform cleaning by inserting the attached nozzle wire (small) while rotating it, and blow off any internally remaining powder with air. If this still does not cause improvement, perform ultrasonic cleaning with hot water. After that, perform thorough drying before use.

Cleaning powder is partially solidified in the container.
Cause1
Cleaning powder having been left for a long period of time was used.
Solution1
Replace the cleaning powder with a new one.
Cause2
Water was mixed in the supply air.
Solution
2-1
In the case of using a model for PHATELUS coupling, check the O-rings at the coupling joint section for breakage. Replace the O-rings if broken. In the case of models for other than PHATELUS coupling, check the coupling which you use.

Solution
2-2
Open the drains of the filter and compressor in the air supply circuit, and check for water accumulation.

QWater leaks from between the handpiece and powder case. - TS17480

A
Check the O-rings at the handpiece joint section of the powder case.

If the O-ring is damaged, replace the O-ring(s) at the handpiece joint section of the powder case apply a drop of the enclosed turbine oil and rub it with a finger and others.

Perio-Mate

QAir and powder do not come out. Or air and powder come out but the pressure is not strong enough and cleaning power is also weak. - TS17461

A
When the Nozzle Tip is removed and air is supplied, air and powder come out from the Nozzle section.
The inside of the Nozzle Tip is clogged with powder, so replace the Nozzle Tip.

When the Handpiece is removed and air is supplied, air and powder come out from the Handpiece connection.
The inside of the Nozzle Tip is clogged with powder, so loosen the Nozzle screw with the supplied Ring Wrench and remove the Nozzle from the Handpiece. Clean the Nozzle base with the supplied Cleaning wire (small) and Nozzle end with the cleaning file. In addition, clean the inside of the Handpiece with the Cleaning wire (large). If powder and air do not flow after performing the above cleaning, perform Ultrasonic Cleaning with hot water.

When the Handpiece is removed and air is supplied, air and powder do not come out of the Powder Case.
The inside of the Nozzle Tip is clogged with powder, so insert the Cleaning wire (large) into the center hole on the end of the Handpiece section connection of the Powder Case while turning the Wire and clean the inside. In addition, clean the Internal Nozzle in the Powder Case with the cleaning file. If powder and air do not flow after performing the above cleaning, perform Ultrasonic Cleaning with hot water.

Powder has partially solidifed in the Handpiece or in some part in the Powder Case, reducing the passage width.
Powder has partially solidified with water, etc., in the middle of the air passage, so clean with the supplied Cleaning wire or cleaning file (see the above figure) and blow air to remove the remaining powder inside. If the problem is not resolved, perform Ultrasonic Cleaning with hot water. Then, tho roughly dry the inside before use.

Powder has partially solidified in the Powder Case.
Powder has long been opened and exposed to air, so replace powder with new powder. Or water is mixed in supply air, so if you use the model for PHATELUS coupling or MACH coupling, confirm that the O-ring is not damaged in the coupling joint section. If the O-ring is damaged, replace it. If your model is other than those for PHATELUS and MACH couplings, confirm the coupling for use.

After O-ring replacement, securely tighten the Taper Ring. If tightening of the Taper Ring is not sufficient, the Powder Case may be ejected during use.

Open the filter in the air supply circuit, and the drain in the compressor, and check that water has not accumulated.

QWater leaks from between the Handpiece and Powder Case. - TS17468

A
Check the O-ring in the Handpiece joint section of the Powder Case. When the O-ring is scratched, replace the O-ring in the Handpiece joint section of the Powder Case, apply a drop of the supplied turbine oil and rub it in with your finger, etc.

QMotor handpiece does not rotate. - TS17478

A
Foreign substance in the contra angle head, so Clean or replace the contra angle head.
Or Contact authorized NSK dealer for repair, because there is possibility below.
・Failure inside the motor handpiece.
・Short circuit in the ON/OFF key.
・Battery voltage of the battery pack is low.

QThe battery does not charge (Battery Indicator does not light or flash) - TS17479

A
Cause1
The AC adaptor is not connected to the stand.
Solution1
Check the connection.
Cause2
The AC adaptor plug is not connected to an outlet, or there is no power supply from the outlet.
Solution2
Check the connection.
Cause3
The motor handpiece is set on the stand in the wrong direction.
Solution3
Set the motor handpiece into the stand in the correct direction.
Cause4
Poor connection between the stand and the motor handpiece.
Solution4
Clean up the charging terminal.
Cause5
The battery pack is already full or nearly full.
Solution5
There is no problem.
Cause6
The temperature of the battery pack is low.
Solution6
No charging when the temperature of the battery pack is 0°C or less. Charge within the operating temperature range in the use environment (Watch out for condensation).
Cause7
The temperature of the battery pack is high.
Solution7
No charging when the temperature of the battery pack is 40°C or higher. Lower the temperature of the use environment.

ENDODONTICS

ENDO-MATE TC2

QError Code: E-d High voltage of batteries - TS19321

A
Cause
The voltage of batteries is too high. (Malfunction of circuit)
Solution
Replace with new batteries or contact your Authorized NSK Dealer.

QRotation speed of the motor handpiece is lower. - TS19324

A
Cause
Batteries are weakened (lower remaining battery capacity)
Solution
Charge the batteries.

QThe battery charger does not work. (The CHARGE animation does not display) - TS19327

A
Cause1
Batteries have been completely discharged.
Solution1
Replace with new batteries.
Cause2
The temperature of batteries is low.
Solution2
If the temperature of batteries is less than 0°C (32°F), the batteries are not rechargeable. Charge the batteries in a warm room. (Be careful about moisture condensation.)
Cause3
The temperature of batteries is high.
Solution3
It is normal that the batteries become a little bit warm right after charging. If the batteries are hot under normal operating conditions, not right after charging, there may be an abnormality. Contact your Authorized NSK Dealer.
Cause4
The voltage of a battery is too high.
Solution4
Check that no battery other than nickel-hydrogen battery is used.
Cause5
The motor handpiece is not correctly set to the charger.
Solution5
Set correctly.
Cause6
Metal such as wire or safety pin is placed on the charger.
Solution6
Remove metal on the charger.

QThe battery charger does not work. (the power for the charger is not turned ON) - TS19329

A
Cause1
The power cord plug is not inserted into the outlet.
Solution1
Insert the power cord plug into the outlet.
Cause2
The power cord jack is not inserted into the inlet on the charger.
Solution2
Insert the power cord jack into the inlet on the charger.
Cause3
The power for the charger is OFF.
Solution3
Turn ON the power for the charger.
Cause4
The fuse has burnt.
Solution4
Contact your Authorized NSK Dealer.

SURGICAL

VarioSurg Series

QError code: E2-Vibrator error - TS18623

A
Avoid applying excessive pressure. If the Tip is caught during a cutting operation, press the Ultrasonic ON-OFF Button and gently extract the Tip while vibrating it. (Never use force) Or insert the Tip and tighten it using the Tip Wrench until it clicks into position. If the problem persists, check the connection of the Handpiece Cord.
Cause
・The end of the Tip is under too much pressure.
・The Tip is not correctly inserted. The Tip is not tightened sufficiently.
・The Handpiece Cord is not properly connected.
・Breaking in the Handpiece Cord.

QError code: E8-Pump error - TS18628

A
Check the Irrigation Tube is correctly connected. If the problem persists, contact your Authorized NSK Dealer.
Cause
・The Irrigation Tube is caught in the Pump Roller.
・Failure of the Pump.

QWater does not exit, or flow level is low. - TS18630

A
Check the connection. Close the cover.
Cause
・Irrigation Tube is not connected to Irrigation pack or Handpiece.
・Irrigation Tube is not properly mounted to the pump.
・The Pump Cover is open.

QCan be washed via Thermo Disanfector? - TS18634

A
At the print date of this Operators Manual, the Miele (Model:G7882) is the only Thermo-Disinfector verified for use with the VarioSurg 3. Refer to the Thermo-Disinfector manual.

QCan the cord be removed from Handpiece? - TS18635

A
It cannot be removed.

QCan the cord be sterilized? - TS18636

A
The handpiece and cord are integrated and can be sterilized.

QCan the Irrigation Tube be sterilized? - TS18637

A
It cannot be sterilized.

Surgic Pro2

QCan other handpiece brands used? - TS18135

A
NSK surgical (oral surgery) handpieces conforming to ISO 3964 (EN ISO 3964) are available for use in Surgic Pro2 series.
Cause
If other handpiece brands are connected, the torque output maybe incorrect.
Solution
To guarantee handpiece torque accuracy that matches the monitor display system, USE ONLY the NSK contra angle handpieces listed in “10 – 1 Contra angle handpieces” .

QWhen should be calibrated? - TS18034

A
Be sure to calibrate this product every time before use.
Cause
Without calibration, there is a risk that the set torque and actual torque output may differ.

QCan irrigation tube sold by other manufacturer used? - TS18141

A
Do not use non-NSK genuine irrigation tubing.

QCan the non-optic handpiece be used for optic micromotor? - TS18139

A
When using the optic Surgic Pro2 micromotor, use only optic handpieces.
Cause
A non-optic handpiece may not precisely connect to the micromotor and it may malfunction when the micromotor is under load. Do not connect the optic handpiece to the non-optic micromotor.

QThe display “safe” came out and the rotation stopped, but what is this mean? - TS18154

A
When the torque limiter activates, the motor stops after beeping and “SAFE” appears on the display. And, when the motor has continued operating for 15 minutes or the temperature inside the motor and the control unit rises to a certain level, “SAFE” appears on the display.
Solution
To reactivate the motor, release the speed control pedal.

QHow long can Irrigation Tube used? - TS18160

A
3 years.

QWhat kinds of sterilization are available? - TS18133

A
Steam sterilization is recommended for the product. The validity of other sterilization methods (such as plasma sterilization or EOG sterilization) is not confirmed.

QE3: Motor sensor error - TS18159

A
Electrical contact may be insufficient.
Cause
Motor sensor failure.
Unplugged motor cord.
Motor cord (signal line) failure.
Ingress of water into the motor.
Solution
Securely re-connect the motor cord.
(Make sure to attach a protection plug when cleaning in a washer-disinfector.)
Check /
Remedy
If the error cannot be eliminated, request repair.

QE7: Irrigation pump error - TS18169

A
Check the irrigation tube.
Cause
Incorrectly fitted irrigation tube caught on pump roller.
Irrigation pump failure.
Solution
Securely re-connect the irrigation tube.
Check /
Remedy
If the error cannot be eliminated, request repair.

Surgic AP2

QError Code: E0 – System error - TS22890

A
Cause
Self-check error.
Action
Request repair.

QError Code: E1 – Motor voltage/ current detection error - TS22923

A
Cause
Extended use under heavy load.
Short circuit in the motor.
Motor cord (power line) failure.
Action
Electrical contact may be insufficient.
Securely re-connect the motor cord.
If the error cannot be eliminated, request repair.

QError Code: E2 – Power supply error - TS22926

A
Cause
Insufficient contact of the power cord.
Failure of the power supply circuit.
Action
Securely re-connect the power cord.
If the error cannot be eliminated, request repair.

QError Code: E3 – Motor sensor error - TS22929

A
Cause
Motor sensor failure.
Unplugged motor cord. Motor cord (signal line) failure. Ingress of water into the motor.
Action
Electrical contact may be insufficient.
Securely re-connect the motor cord.
If the error cannot be eliminated, request repair.
(Make sure to attach a protection plug when cleaning in a washer-disinfector.)

QError Code: E4 – Control unit interior overheating error - TS22933

A
Cause
Overheating by extended use under heavy load.
Use immediately after the control unit is placed at high temperature (such as inside a car under the blazing sun or in a locker exposed to direct sunlight).
Action
Allow it to cool down before use.
To allow heat to be sufficiently radiated, the periphery of the control unit should be well-ventilated wherever possible.
If the error cannot be eliminated, request repair.

QError Code: E5 – Breaking error - TS22934

A
Cause
Abnormal voltage generated in the start / stop switch circuit.
Failure in the start / stop switch circuit.
Action
When rotation and stop are repeated in a short period of time, a circuit to suppress the sudden acceleration at the start of rotation may be activated. Wait for a few seconds before use.
If the error cannot be eliminated, request repair.

QError Code: E6 – Motor rotation failure error - TS22941

A
Cause
Bur or drill attachment failure.
Handpiece failure.
Motor failure.
Action
The chuck may be opened, or may not be sufficiently closed. Securely close the chuck.
If the error cannot be eliminated, request repair.

QError Code: E7 – Irrigation pump error - TS22944

A
Cause
Incorrectly fitted irrigation tube caught on pump roller.
Irrigation pump failure.
Action
Check the irrigation tube.
If the error cannot be eliminated, request repair.

QError Code: E8 – Bluetooth communication error - TS22947

A
Cause
Failure of the Bluetooth communication circuit.
Action
Request repair.

QError Code: E9 – Foot control error - TS22950

A
Cause
Failure of the foot control sensor (Hall IC).
Self-check error.
Action
Request repair.

QError Code: E10 – Internal error - TS22953

A
Cause
Failure of circuit.
Action
If the error cannot be eliminated, request repair.

QError Code: E11 – Control panel error - TS22956

A
Cause
Failure of the LCD display driver.
Failure of the electrostatic sheet.
Action
Request repair.

QScreen is blank. - TS22959

A
Cause1
Plug improperly inserted to power source.
Action1
Check to make sure the plug is in.
Cause2
Malfunction of power switch.
Action2
Request repair.

QThe maximum rotation speed and “—” are alternately displayed on the speed display. - TS22962

A
Cause1
Power turned on while pressing the foot control
Action1
Remove foot from foot control.
Cause2
Foot control malfunction
Action2
If the problem is solved by removing the batteries, it is a foot control malfunction. If not, it is a control unit malfunction. Please contact an authorized NSK dealer.
Cause3
Control unit malfunction
Action3
If the problem is solved by removing the batteries, it is a foot control malfunction. If not, it is a control unit malfunction. Please contact an authorized NSK dealer.

QAfter the power is ON, “CONNECT” or “PUSH FC” is displayed and the screen is not switched. - TS22967

A
Cause
Foot control is not connected.
Action
Keep pressing the speed control pedal of the foot control while “PUSH FC” is displayed on the LCD display. If the screen does not change after 5 minutes, press the Cancel key. The normal screen is displayed.
Refer to “3.2 Installing foot control batteries” and replace the foot control batteries to check if it can be connected.
If it cannot be connected after replacing the batteries, refer to “7.1.1 Pairing with foot control” for pairing.
If this does not resolve the issue, please contact an authorized NSK dealer.

QWill not rotate even if the foot control is pressed. - TS22970

A
Cause1
Foot control is not connected.
Action1
Perform the following after confirming that nothing is blocking the signal between the foot control and control unit.
Turn the main unit power off and on again to connect to the control unit.
Refer to “3.2 Installing foot control batteries” and replace the foot control batteries with new ones.
Refer to “7.1.1 Pairing with foot control” and perform pairing.
If this does not resolve the issue, please contact an authorized NSK dealer.
Cause2
Foot control pedal response is poor due to not being used for a long period of time.
Action2
Refer to “6.3 Foot control calibration” and calibrate the foot control.
Cause3
Malfunction of control unit or foot control
Action3
If the problem is not solved by checking foot control batteries or foot control connection status, system repair is required.

Q“COM ERR FC” is displayed. - TS22973

A
Cause
Foot control not connected
Action
Press the Cancel key to cancel the error. After confirming that nothing is blocking the signal between the control unit and the foot control, wait for a while to check if the foot control is connected automatically. If it is not connected automatically, perform the following procedures.
Turn the control unit power off and on again to connect to the foot control.
Refer to “3.2 Installing foot control batteries” and replace the foot control batteries with new ones.
Refer to “7.1.1 Pairing with foot control” and perform pairing.
If this does not resolve the issue, please contact an authorized NSK dealer.

Q“BATTERY FC” is displayed. - TS22976

A
Cause
Foot control battery is low
Action
Depress the speed control pedal of the foot control or press the Cancel key to cancel the error.
Replace the batteries.
If this does not resolve the issue, please contact an authorized NSK dealer.

DENTAL LABORATORY

ULTIMATE XL

QVibration or noise occurs during rotation. - TS19299

A
Cause1
Entry of foreign matter in the ball bearings, causing wear of the bearings.
Solution1
Send it to your Authorized NSK Dealer. Ask for repair.
Cause2
A bent bur is used.
Solution2
Replace the bur.

QError code E13 appears. - TS19307

A
Cause1
The motor cord is disconnected.
Solution1
Connect the motor cord correctly.
Cause2
Maintenance mode (3) “HL”: Confirm whether you work by a motor signal check normally.
Solution2
If any problem is found during a check, the motor cord may be severed or the sensor in the motor may be faulty. Ask for repair.
Cause3
The chuck is open.
Solution3
Lock the chuck. If any problem is found during a check, the motor cord may be severed or the sensor in the motor may be faulty. Ask for repair.
Cause4
Check turning a bur with a finger lightly and turning around it lightly.
Solution4
If the rotation is abnormal, ask for repair of the motor and handpiece.

QError code E6 appears. - TS19310

A
Cause1
The chuck is open.
Solution1
Lock the chuck. If any problem is found during a check, the motor cord may be severed or the sensor in the motor may be faulty. Ask for repair.
Cause2
Maintenance mode (3) “HL”: Confirm whether you work by a motor signal check normally.
Solution2
If any problem is found during a check, the motor cord may be severed or the sensor in the motor may be faulty. Ask for repair.
Cause3
Check turning a bur with a finger lightly and turning around it lightly.
Solution3
If the rotation is abnormal, ask for repair of the motor and handpiece.

QControl Unit display “–“and “Setting Rotation Speed” alternately. - TS19306

A
Cause
Power on the Control Unit within pressing the Foot Pedal.
Solution
Power on the Control Unit without pressing the Foot Pedal. When it does not work definitely, take off the Foot Pedal cord plug from the Control Unit and Power it on. If it does not operate correctly, ask for your dealer. Even after you tried above and the Control Unit could not operate normally, contact your Authorized NSK Dealer.

VOLVERE i7

QThe bur comes out. - TS19305

A
Cause1
The chuck is loose.
Solution1
Tighten the chuck securely.
Cause2
The chuck is worn.
Solution2
Replace the chuck.

QThe Power LED turns on, but the bur does not rotate. - TS19315

A
Cause1
The motor rotates with the ON-OFF Key, but not with the Foot Control.
Solution1
Turn the power OFF, and perform the procedure indicated in “Operation Procedure” again. If the problem is not resolved, the Foot Control requires an inspection. Contact your Authorized NSK Dealer.*
Cause2
The motor does not rotate with the ON-OFF Key or the Foot Control.
Solution2
Turn the power OFF, and perform the procedure indicated in “Operation Procedure” again. If the problem is not resolved, the Control Unit and Foot Control require an inspection. Contact your Authorized NSK Dealer.*
Cause3
Is the Power turned ON while depressing the Foot Control?
Solution3
Remove your foot from the Foot Control, and then press it down again.

QHeat is generated during rotation. - TS19318

A
Cause
Entry of foreign matter in the ball bearings, causing wear of the bearings.
Solution
Contact your Authorized NSK Dealer.

HYGIENE & MAINTENANCE

iCare

QError LED (Air Pressure) illuminates - TS18927

A
Cause
Air supply pressure abnormality.
The supplied air pressure is out of the allowable range of the product specification.
Solution
Confirm whether the supplied air pressure is correct.

QMaintenance oil and air do not flow from the Chuck Lubricate Nozzle. - TS18931

A
Cause
The hole of the Chuck Lubricate Nozzle is clogged with debris.
Solution
Remove dirt in the hole using a brush (Do not use a metal brush).

QError LED (Door) blinks - TS18932

A
Cause
Abnormality of power circuit or Failure of parts
Solution
Contact your Authorized NSK Dealer for repair.